Shipping policy

Shipping Policy

Thank you for shopping with VELORIA CREATIONS. Please review the following information before placing your order.

Order Processing

Orders are prepared for dispatch after the order details and payment arrangements are confirmed. Processing times may vary depending on product availability and order volume. If there is an issue with your order, we will contact you using the details provided at checkout.

Delivery Times

Delivery times depend on your location and the courier service. For an estimated delivery timeframe, please contact us before placing your order.

Delivery estimates are not guaranteed. Delays may occur due to public holidays, weather conditions, courier disruptions, or other circumstances outside our control.

Shipping Charges

Applicable shipping charges are displayed at checkout before you complete your order.

Delivery Locations

Delivery availability depends on your address. If your location is not accepted at checkout, please contact us before ordering to check whether delivery can be arranged.

Order Tracking

If tracking is available for your shipment, we will share the tracking details once your order has been dispatched. You can also contact us with your order number for a delivery update.

Shipping Address

Please provide a complete and accurate delivery address, including an active phone number. If you notice an error after placing your order, contact us immediately. Address changes may not be possible once an order has been dispatched.

Missed or Unsuccessful Deliveries

If a delivery attempt is unsuccessful, please contact the courier or our team promptly. Any redelivery arrangements and applicable charges will be confirmed with you before proceeding.

Delayed or Missing Orders

If your order has not arrived within the estimated timeframe, contact us with your order number so we can help check its status with the courier.

Damaged or Incorrect Items

If your order arrives damaged or contains an incorrect item, please contact us promptly with your order number and clear photos of the product and packaging. Keep the packaging until the issue has been reviewed.

Contact Us

For shipping questions or help with an existing order, please use the contact details listed on our Contact Us page and include your order number where applicable.